Wandertea places only one method of payment at your’s disposal:
The customer assures ISLAND KEYS Society that he/she has the authorizations required to use the method of payment he/she has chosen during the order form authentication.
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, for lack of, to the address given by the customer in the order form. The invoice is sent to the address given during the order. Payment is fixed in accordance with the exchange rate on the day the order is placed. ISLAND KEYS is not responsible for anything to do with input errors.
When the item is shown to be “in stock” on the website, the delivery date will be determined by two factors:
- sending time (3 to 7 days): verification of the reliability of the information given as from the consideration of your payment + preparation of your order + control of parcels by the carrier.
- the delivery time of your parcel by the carrier according to the delivery method chosen by yourself on the website.
Delivery time is given for informational and indicative purposes only and the days indicated apply only to working days. They are dependent on carrier availability, order of arrival of orders and available stock. Our society endeavours to respect the delivery time given during order confirmation, unless for unavoidable circumstances such as but not limited to: strikes, frost, fire, storm, floods. A delay in delivery does not justify an order cancellation and does not give compensation for damages.
2. Delivery methods & costs
Shipments are supported by a transportation provider ( Coliprivé ) which transports to the delivery address specified by the customer. Delays stated by carriers are:
Delivery La Poste ( Colissimo & So Colissimo ) :
Discover fast delivery that finally suits your requirements !
1 . Your package available within 24 to 48 hours at your choice
2 . Your package drawn in real time shipment to delivery, online, via email or iPhone app
As for all our carriers , the parcel from our premises within 3 days to 7 days after order confirmation. For orders Friday , the package will be shipped on Monday morning.
Colissimo International: D + 5 in Europe / D + 10 to D + 15 in the world after expedition.
The customer must check the condition of the packaging and the conformity of delivered goods and report immediately " ISLAND KEYS" any anomalies if any. The Customer undertakes to inform " ISLAND KEYS" an address to which the delivery can be performed. In case of providing an incomplete address causing the impossibility of delivery by the transport provider, the Customer must pay the shipping costs corresponding to the forwarding of the order.
The buyer is obliged to check the condition of the packaging and the conformity of products delivered as soon as the package is delivered to it by the carrier or remove a relay spot .
Complaints for non-compliance of the products delivered must be notified by the purchaser by registered letter with acknowledgment of receipt, within 72 hours of receiving both carrier whose the address on the delivery note that our Customer Service society. An email will also be sent to us the following address: firstname.lastname@example.org
Failing claims made in the above time , the products will deemed compliant and accepted by the buyer .